Daily Social Support, finally billable.
Calling Round is AI voice infrastructure for Australian Support at Home providers. Ray and Rose have a warm daily call with each of your clients, producing the compliance-grade documentation your SAH billing requires.
A service category you've always had funding for, delivered at the cadence the evidence backs, at the unit economics that make the math work.
Your clients are funded for daily social support. Most aren't getting it.
Not because the money isn't there. Scheduling, staffing, and documenting daily calls across a full cohort creates coordination overhead that teams quietly absorb and deprioritise. The service stays on the plan, mostly undelivered.
A daily warm phone call from Ray or Rose. Structured output ready for SAH billing.
Ray9:14 am
Hi Margaret, it's Ray calling round. How are you going this morning?
Margaret9:14 am
Oh, not bad. Hip's a bit stiff still.
Ray9:15 am
Sorry to hear that. You mentioned it yesterday — have you managed to do the stretches your physio recommended?
Margaret9:15 am
I tried to. I still walked to the letterbox though.
Ray9:15 am
Good on you. That counts. What did the physio say about keeping up the walking?
Margaret9:16 am
He said to keep it up as long as it doesn't get worse. A short walk every morning is better than nothing.
Ray9:16 am
That sounds like sensible advice. And is Sarah's visit still on for Saturday?
Margaret9:17 am
Yes, she is. I'm quite looking forward to it.
Ray9:17 am
I bet. Have you two decided what you'll do while she's there?
Margaret9:18 am
We thought we'd go to the garden centre. I've been meaning to get some new pots for the front step.
Ray9:18 am
That sounds lovely. Last time you mentioned the Iceberg roses out the front were doing well — are they still going?
Margaret9:19 am
Oh, beautifully. Nearly finished now but they've been gorgeous. I keep meaning to take a photo.
Ray9:20 am
Worth doing while they're still there. Well, you've got the walking habit going and something nice to look forward to on Saturday. That's a good combination.
Margaret9:21 am
It is, isn't it. Thanks for ringing, Ray. It's always a nice start to the morning.
Margaret's call ran 12 minutes. She's managing ongoing hip stiffness but reported she walked to the letterbox this morning and seemed pleased about it. She is looking forward to her daughter Sarah's visit on Saturday.
Followup
Margaret asked whether Ray would still call on Saturday when Sarah is visiting. Worth noting in the family contact log.
Memory for next call
Hip still stiff but improving. Walked to letterbox. Sarah visiting Saturday — ask how it went.
Every call produces all three outputs automatically. No manual notes, no transcription, no separate billing step.
Try a live call with Ray yourself →The positive economics
A service your clients are already funded for. Now with margin.
Every client in your SAH cohort has Social Support allocated in their plan. Most providers leave it undelivered. Not because the funding is missing, but because scheduling daily human contact across a full cohort creates coordination overhead that most teams absorb quietly and deprioritise.
Calling Round puts it on auto-pilot. Every call happens on schedule. Every call produces the documentation your billing requires. You bill SAH at the published Social Support rate. The service your clients need runs itself, and the margin goes straight to your organisation.
26-100 client tier · $230/client/month
Annual margin
$324,000
Based on AUD $500/client/month SAH Social Support billing
Everything a Support at Home provider needs from a daily social support service.
Your client gets a real relationship
Ray (male) or Rose (female), with Australian voices, warm register, unhurried pace, calls each of your clients daily. Ray remembers every previous conversation. Clients who call him 'love' or 'mate' by the second week are not unusual.
Care managers get structured wellbeing data
Every call produces a structured summary: mood signal, topics discussed, flags for follow-up, memory for the next call. Drops straight into care plan reviews. Searchable, sortable, auditable.
Compliance-grade documentation
Timestamped call records, full transcripts, structured signal data, and care-manager-ready notes. Built for SAH audit requirements and the Aged Care Act 2024 documentation standards.
A single dashboard for your entire client base
See every client, every call, every flag in one place. Sort by mood trend, by days since contact, by unresolved follow-ups. Your care managers get visibility they've never had before.
Family-facing summaries you can white-label
Weekly or monthly plain-English updates to families, under your brand. A warm summary of how their parent has been, what they've talked about, how they've seemed. Improves your retention and referrals.
Australian, end-to-end
Sydney-region data residency. All client data stays in Australia. Ray and Rose speak with the idioms, the register, and the warmth of someone your clients grew up with. We're built in Australia, for Australians.
How it works
Sign up. Add a client. Place your first call today.
01
Sign up and access your dashboard
Create your provider account and you're in. The dashboard is ready immediately. No waiting, no lengthy onboarding process.
02
Add a client profile
Takes about 5 minutes. Name, interests, family, things to avoid, preferred call time. Your care manager sets the cadence (daily, every other day, weekly).
03
Place the first call
Initiate a call directly from the dashboard. Ray or Rose calls your client straight away. Warm, unhurried, genuinely engaging. Ray remembers every previous call.
04
Insights flow back to your team
Structured summaries, mood signals, and follow-up suggestions arrive in your dashboard within 60 seconds of the call ending. Your care managers review, act, and document. You bill SAH.
The approach
Daily observation is a scientific method. We've built it for phone calls.
A single conversation is noise. Daily conversations over months are signal. This isn't intuition. It's an established methodological position in gerontology research, called ecological momentary assessment. It produces more valid measurement than clinical questionnaires because it samples real experience in real time instead of asking people to remember how they've been feeling over the last two weeks.
86.4%
EMA compliance in adults 65+ across 20 studies
Liu et al., BMJ Open 2023
0.498
Hazard ratio: daily affect measurement predicting 5-year mortality, vs clinical instruments
Steptoe & Wardle, PNAS 2011
We observe.
We don't assess.
We do not administer clinical instruments. That boundary is deliberate, documented, and enforced at every layer of the product.
Built by a healthtech operator.
Read the full story →“My parents are lucky. They both have someone at home to support them. Millions of elderly Australians don't. Calling Round is how we make sure no aged care client goes a day without someone who remembers them.”
Exits
Sold to Autodesk · 2014
Sold to Johnson & Johnson · 2017
Capital raised
$40M across healthtech ventures
Clinical scale
50,000+ children cared for during COVID via Brave Care
Y Combinator
W10 · S19 · S24
Three batches across fourteen years
Common questions
What providers ask before starting a pilot.
Is Calling Round a medical device?
No. Calling Round delivers Social Support services, which sit under the Independence category of SAH. We are not a medical device, not a diagnostic tool, and not a replacement for clinical care. The regulatory obligations belong to you as the provider, the same as for any human-delivered companion service. We're happy to walk your compliance team through our posture in detail.
How do you handle clinical escalations or emergencies during a call?
Ray is trained to recognise distress signals and respond calmly. If a client expresses an urgent safety concern, Ray follows a defined protocol: provides reassurance, encourages the client to call 000 or their emergency contact, and flags the conversation for immediate care manager review. Ray does not make clinical decisions, but the care manager is notified within seconds of the call ending.
What does pricing look like?
One number per client per month, tiered by volume. AUD $280 at the smallest tier (1 to 25 clients), falling to AUD $140 at 1,000+ clients. No platform fee. No setup fee. No minimum commitment required for the pilot. Final pricing is confirmed in your scoping conversation.
How long is the onboarding process?
First client calls typically begin 10 business days after provider sign-off. Onboarding covers dashboard setup, care manager training, and system configuration. We handle the technical side; your care managers handle client profiles.
What happens if a client doesn't want to talk to Ray?
Clients are never obligated to engage. If a client consistently declines or asks not to be called, the care manager removes them from the schedule. Client consent and comfort is the provider's responsibility, the same as with any companion service.
Can we white-label the service under our own brand?
Yes. Ray and Rose can be introduced to clients under your organisation's name. The companion may carry a different name aligned to your brand. The care manager dashboard operates under your branding. Calling Round is not visible to clients or families unless you choose otherwise.
What about clients with dementia or cognitive decline?
Calling Round is not appropriate for clients with moderate to severe dementia, where conversational context does not hold reliably across calls. For clients with mild cognitive changes, suitability is assessed case by case. The care manager determines appropriate enrolment; we can provide guidance from our pilot experience.
How is client data stored and who has access?
All client data is stored in Sydney-region infrastructure. Transcripts, mood signals, and summaries are visible only to authorised care managers within your organisation. Calling Round does not share client data with any third party. Data handling aligns with the Australian Privacy Principles.
Do you integrate with our existing CCM system?
The default deployment uses a standalone dashboard. Webhook integration is available for care management systems that support incoming data. Named integrations with Lumary, VisiCare, and CareVision are in development. Contact us to discuss your system's requirements.
What languages are supported?
English only in v1. Ray and Rose are optimised for Australian English vernacular and idiom. Non-English support is on the roadmap for Year 2, starting with Mandarin and Italian, the two most common languages among elderly Australians after English.
Book a demo
20 minutes with the founder.
Darius runs every pilot conversation personally. Tell us about your organisation and he'll follow up within one business day.